Here you will find our most frequently asked questions
Why can't I apply my email discount code to my order?
Can I stack discount codes?
I submitted my email address for the 10% discount, but I have not received anything. What happened?
Can you apply a discount code after I have placed my order?
I received an email with a coupon code, but it isn't working, what can I do?
Do discount codes apply to my order automatically?
Why can't I add my rewards discount code to my order?
How long does it take for an order to be shipped?
Do you use any other mail carrier such as UPS?
Do you ship orders to the UK & EU? If so, how will orders be shipped?
What is Route?
What is Route Protect?
What is the Route App (Free)?
I used Route Shipping Protection, but where is my order?
How do I file a shipping issue for my lost, stolen or damaged order?
Is Route a licensed insurance company?
Are your products gluten free?
How can I manage my subscription(s) including canceling, pausing, skipping, etc?
What happened to your bath bombs and oil balm products?
What happened to my rewards points?
Are your products free from animal testing?
What is the pH level of your bar soaps?
Please be advised that only 1 discount offer can be applied to an order. If you have a bundle discount offer added to your cart from a volume or subscription purchase, simply remove it from your order during checkout and apply the discount code you wish to use.
Discount codes cannot be stacked due to a system limitation. For example, if you select a subscription option for any product, you cannot apply an additional discount during checkout because the system shows you already have a discount offer applied.
It is possible that the email is in your Spam or Junk folder. If you have checked the folder and still do not have an email, please reach out to us at email@example.com before placing your order so we can investigate the issue. Please note we cannot add discount codes after an order is placed.
We cannot apply a discount code or add a discount to any order once it has been placed.
For codes generated from our any of our newsletters and emails, please be aware that those unique codes are only available for 7 days from the date in which you received the email. Once they expire, they cannot be used in the future. If you believe the code has not expired, please email us at firstname.lastname@example.org
Discount codes will not be automatically applied, but discount offers such as discounts for subscription or bundles will automatically be applied. This means that unique discount codes received through emails will not be automatically applied.
If you have a bundle or subscription discount added already added to your shopping cart, you will not be able to add any other type of discount code. This is a system limitation that allows only gift cards to be used on the order.
Most domestic orders are processed within 3-5 business days of receipt. Orders placed on Fridays after 12pm Pacific Time and on Saturdays and Sundays will be processed the following Monday (excluding holidays).
Most international orders are processed within 3-5 business days of receipt. Orders placed on Fridays after 12pm Pacific Time and on Saturdays and Sundays will be processed the following Monday (excluding holidays).
At this time, we use a multitude of couriers including USPS, UPS, FedEx, and DHL to quickly expedite delivery. We recommend reviewing your order confirmation page to see the most up-to-date status on your order.
Yes, we ship to the UK & EU. To get your order to you, we've partnered with Passport Shipping and they will be the Seller for all orders to the UK for orders under £135 and orders to the EU for orders €150 and Under.
MonkProtect lets customers guarantee the safe delivery of their online orders by paying a small additional fee during checkout. Should your order become lost, damaged, or stolen, MonkProtect’s Automated Claims Portal allows you to quickly and easily resolve any issues.
No, this feature is optional. To opt-out of MonkProtect, simply disable the toggle at the checkout. We request that customers purchasing products over $75 choose to enable MonkProtect.
Should your order become lost, damaged, or stolen, MonkProtect’s Automated Claims Portal allows you to quickly and easily resolve any issues. MonkProtect also assists with claims if you receive the wrong product, or if an item is missing when your purchase arrives.
The following products are considered gluten-free:
Our deodorant stick is not an antiperspirant. The active ingredient in antiperspirants is Aluminum that works by closing your sweat ducts to stop sweat from occurring. Deodorants do not interact with your sweat ducts but with the odor-causing bacteria on the skin thereby neutralizing the odor.
1. Log into your Mirai Clinical account.
2. Select the Manage Subscriptions button.
3. Update your subscription order(s) as desired.
Sadly, we have discontinued our Oil Balm and Bath Bombs.
In order to access your rewards account, you'll need to click on the button Earn Rewards near the bottom left-hand side of your screen. Once there you'll be able to login into your account and see your rewards points. If you're having trouble accessing them, please send us an email at email@example.com where we'll be happy to help.
We believe everything you put onto your body matters. Each one of our products is made with skin-loving ingredients for all your needs. From our body to hair to home care products, not one is tested on animals. We are cruelty free and do not test our products on animals. If you have any questions, please feel free to contact us by email for more information.
Yes, our Body Wash is very gentle on the scalp and effective as a deodorant. It is free of harmful sulfates used to create “lather” in most shampoos which can lead to long term damage of scalp and hair. So our wash might not foam as much as you are used to but you really don’t need much foam to effectively clean your hair of impurities and odor. Massage the wash gently on your scalp and through your hair, and rinse thoroughly.
Let’s go back to fundamental issues inside the body. A healthy body is supposed to have no unpleasant smell. Eating clean, working out, having enough sleep, and minimizing stress are important keys to good health. However, unhealthy lifestyles and diets, as well as obesity, may lead to weakening of the skin’s antioxidant defenses, exacerbating the production of nonenal. In addition, over washing may result in removing good bacteria from the skin, weakening the skin’s antioxidant defenses. So, focus on washing behind the ears and neck, underarms, groin, and feet – areas most prone to nonenal – to not only eliminate nonenal but to avoid over washing and keeping that good bacteria!
The odor-eliminating ingredient, Japanese persimmon tannin, does not penetrate the skin but rather dissolves the cause of the odor, nonenal, on the skin’s surface. Our studies shows that Dove body wash reduces only 30% of nonenal, while Mirai reduces 97%. You do need to use our products while you continue to experience nonenal, but the long term solution is to boost the antioxidant defenses of your skin to minimize nonenal production–eat antioxidant rich foods, exercise regularly, get sufficient rest, and minimize stress. Persimmon extract supplements may also be effective as a long term solution.