Here you will find our most frequently asked questions

Why can't I apply my email discount code to my order?

Can I stack discount codes?

I submitted my email address for the 10% discount, but I have not received anything. What happened?

Can you apply a discount code after I have placed my order?

I received an email with a coupon code, but it isn't working, what can I do?

Do discount codes apply to my order automatically?

Why can't I add my rewards discount code to my order?

How long does it take for an order to be shipped?

Do you use any other mail carrier such as UPS?

Do you ship orders to the UK & EU? If so, how will orders be shipped?

What is Route?

What is Route Protect?

What is the Route App (Free)?

I used Route Shipping Protection, but where is my order?

How do I file a shipping issue for my lost, stolen or damaged order?

Is Route a licensed insurance company?

Are your products gluten free?

How can I manage my subscription(s) including canceling, pausing, skipping, etc?

What happened to your bath bombs and oil balm products?

What happened to my rewards points?

Are your products free from animal testing?

What is the pH level of your bar soaps?

Discount codes

Please be advised that only 1 discount offer can be applied to an order. If you have a bundle discount offer added to your cart from a volume or subscription purchase, simply remove it from your order during checkout and apply the discount code you wish to use.

Discount codes cannot be stacked due to a system limitation. For example, if you select a subscription option for any product, you cannot apply an additional discount during checkout because the system shows you already have a discount offer applied.

It is possible that the email is in your Spam or Junk folder. If you have checked the folder and still do not have an email, please reach out to us at before placing your order so we can investigate the issue. Please note we cannot add discount codes after an order is placed.

We cannot apply a discount code or add a discount to any order once it has been placed.

For codes generated from our any of our newsletters and emails, please be aware that those unique codes are only available for 7 days from the date in which you received the email. Once they expire, they cannot be used in the future. If you believe the code has not expired, please email us at

Discount codes will not be automatically applied, but discount offers such as discounts for subscription or bundles will automatically be applied. This means that unique discount codes received through emails will not be automatically applied.

If you have a bundle or subscription discount added already added to your shopping cart, you will not be able to add any other type of discount code. This is a system limitation that allows only gift cards to be used on the order.


Most domestic orders are processed within 3-5 business days of receipt. Orders placed on Fridays after 12pm Pacific Time and on Saturdays and Sundays will be processed the following Monday (excluding holidays).

Most international orders are processed within 3-5 business days of receipt. Orders placed on Fridays after 12pm Pacific Time and on Saturdays and Sundays will be processed the following Monday (excluding holidays). 

At this time, we use a multitude of couriers including USPS, UPS, FedEx, and DHL to quickly expedite delivery. We recommend reviewing your order confirmation page to see the most up-to-date status on your order.

Yes, we ship to the UK & EU. To get your order to you, we've partnered with Passport Shipping and they will be the Seller for all orders to the UK for orders under £135 and orders to the EU for orders €150 and Under.

Route Package Protection

We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route offers a few options to improve the post-purchase experience.

Route Protect is premium package protection for your online orders. When you add Route Protect at checkout, you can easily file issues for lost, stolen, or damaged packages in the unfortunate case that they arise.

Purchased Route Protect and need to file a shipping issue? File here.

The Route App allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers–dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery.

Haven’t downloaded the app yet? Download here.

Download Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery. Otherwise, send us a quick email with your order # and name to

If you insured your order with Route Protect at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. 

You can also file a shipping issue on Route’s app or via the web here. Photographic evidence of the damage must be also be submitted.

Yes. Route is a licensed insurance company with SEG Insurance Ltd. as its partner.


Our deodorant stick is not an antiperspirant. The active ingredient in antiperspirants is Aluminum that works by closing your sweat ducts to stop sweat from occurring. Deodorants do not interact with your sweat ducts but with the odor-causing bacteria on the skin thereby neutralizing the odor.

Subscribe & Save Program

1. Log into your Mirai Clinical account.

2. Select the Manage Subscriptions button.

3. Update your subscription order(s) as desired.


Sadly, we have discontinued our Oil Balm and Bath Bombs.

In order to access your rewards account, you'll need to click on the button Earn Rewards near the bottom left-hand side of your screen. Once there you'll be able to login into your account and see your rewards points. If you're having trouble accessing them, please send us an email at where we'll be happy to help.

We believe everything you put onto your body matters. Each one of our products is made with skin-loving ingredients for all your needs. From our body to hair to home care products, not one is tested on animals. We are cruelty free and do not test our products on animals. If you have any questions, please feel free to contact us by email for more information.

The pH level of our Deodorizing Soap Bar is 10.2 and for our Soap Bar for Sensitive Skin is 9.9.