Shipping & Returns

DOMESTIC SHIPPING

Most orders are processed within 3-5 business days of receipt. Orders placed on Fridays after 12pm Pacific Time and on Saturdays and Sundays will be processed the following Monday (excluding holidays).

Shipping charges within the U.S. are based on either USPS/Regular mail or USPS/Priority Mail, depending on weight. Free shipping (except to Alaska, Hawaii, and countries outside of the U.S.) is offered on all orders over $45.

Standard shipping times are as follows:
– Within the domestic U.S.: 3-10 business days.

INTERNATIONAL SHIPPING

Most orders are processed within 3-5 business days of receipt. Orders placed on Fridays after 12pm Pacific Time and on Saturdays and Sundays will be processed the following Monday (excluding holidays). Flat rate USPS shipping is used for countries outside the U.S. Free shipping over $45 is not applicable to orders outside the U.S.

Standard shipping times are as follows:

– All other countries: 10-45 business days*

*International shipments (outside the U.S.) are subject to additional customs charges at the destination. Mirai Clinical is not responsible for additional customs clearance charges such as duties fees. We recommend reviewing this page for more information. For those orders eligible for Passport Shipping, please be sure to review this page for commonly asked questions and concerns.

INTERNATIONAL SHIPMENT NOTICE: Due to the situation with COVID-19, International shipments may experience service disruptions. Please see the United States Postal Service (USPS) for more information. 

30-DAY MONEY BACK GUARANTEE

We would like you to be fully satisfied with your purchase. miraiclinical.com will accept returns on items purchased through our website with a receipt and order #. Please refer to the instructions below for the return of and refund for purchased items.

RETURNS

To return or exchange your purchase or for any other order discrepancies, please email us at info@miraiclinical.com within 30 days of receipt of your purchase. Unfortunately, we cannot refund any postage fees associated with the purchase or return of any product from the order in question, and we cannot accept any returns after the 30-day period. You must submit photographic evidence of damage and/or discrepancies upon receiving your order shipment. If you're unable to do so, please let us know in your initial inquiry.

MONKPROTECT SHIPPING INSURANCE

MonkProtect lets customers guarantee the safe delivery of their online orders by paying a small additional fee during checkout. Should your order become lost, damaged, or stolen, MonkProtect’s Automated Claims Portal allows you to quickly and easily resolve any issues.

MonkProtect’s service fee is based on the value of the items in your shopping cart. 

    If your order is lost, stolen, or damaged. Simply go here and begin the Claim Process by giving your email address and order number. From there, your claim will be reviewed and promptly actioned.

    Claims will take between 3-5 business days to be reviewed and processed.